How can we help?

How to create a merchant card?

The video below explains how you can create a dedicated merchant card. https://app.arcade.software/share/uKBAzvWdldDzvhRwlzmb

How to create a virtual card? (pre-paid or debit)

- Go to your Dashboard and select ‘Create a Virtual Card’ or go to your Cards section - Select the type of card, depending on your requirements.You can select between Debit, Prepaid or Merchant. - Enter the card details. All fields marked as mandatory must be filled in. - Click on create card and your card is ready to be used. Watch the video below for a step by step instructions. https://app.arcade.software/share/sOQqkLBKOMROPQFmQn1r

Do the cards expire?

Virtual cards expire after 3 years, whilst physical cards expire after 5 years. However, the validity period can be shorter, depending on the balance limit applied to the card; the higher the limit, the shorter the validity period. In the case of subscriptions, you will simply need to update your subscription details with the new card details. Also, if any balance is available in the card once it expires, the funds will be reverted to the originating account automatically.

What are the typical card usage and transactions limits?

The limits vary based on the product and are shown on each card on the Fyorin platform. Default limits start from €5,000 but can increase to higher limits more than €250,000. Higher limits would require tighter controls set on the usage of the card. These controls can be easily set dynamically on the Fyorin platform. Physical cards inherit the limits assigned to the linked virtual card. Additionally, administrators can set default ATM limits, and further modify them for each physical card.

What type of card payments are not accepted?

Any PayPal payments or top-ups to other financial institutions (such as Revolut) are not possible on the debit cards, these require a physical card.