If your admin has shared a physical card with you, you must complete identity verification before the card can be issued. Please follow these steps to complete the verification and setup process: 1. Identity Verification Email - Once a physical card is shared with you, you will receive an email prompting you to complete the KYC (Know Your Customer) and identity verification process. - Click on ‘Continue Verification’ in the email. - You will be redirected to a secure portal where you must...

You can link your pre-existing virtual cards to your physical card. - The virtual cards you want to link for the physical card need to be first enabled for plastic by the administrator. The admin can always disable the cards for plastic as well. - Once they’re enabled, you can then activate the card on plastic and link it. Note: In order to issue and manage plastic cards you need to have ‘Plastic Card Role’ as admin or creator. This can be adjusted in User Permissions.

Application process Before you can request a physical card, you need to complete the configuration process. - In the left-hand menu, go to ‘Physical’ under Cards. - Click the ‘Config’ button to set up the phone number for postage notifications and configure any additional notifications for creating physical cards. There are two ways of requesting a physical card - directly from the ‘Physical’ tab or by creating a virtual card and enabling it on the physical card section. Request a physical c...